Earlier this week, I showed you how eliminating “dishonestly degrading” phrases from your conversations can help you earn more money and create better relationships. (There are some great comments on the post — you can check them out here.)
Now let’s flip it around. Instead of focusing on avoiding the wrong words, let’s see how the right words can earn you more money, more respect, and more power than most people think possible.
For example, a few months ago I wrote about how I got Amazon to send me a $100 gift card after wasting a few minutes of my time. (I’d spent 45 minutes helping my 6-year old son download a Kindle game…only to find out it wasn’t even compatible with his Kindle Fire.)
Years ago, I would have stayed silent — and walked away empty handed. Amazingly, letting people walk all over me felt perfectly normal! I just told myself I was “avoiding conflict.” That seems like a noble goal, doesn’t it?
Eventually, I learned 2 key life lessons that made avoiding conflict less of a priority for me. These took me a long time — and a lot of screw ups — to figure out, but now I can share them with you in 60 seconds:
- It’s impossible to unlock life’s best rewards — like earning more, connecting with amazing people, or life-changing career opportunities — if you’re not willing to speak up and be heard.
- It helps if you know exactly what to say. This is where my professional copywriting experience comes into play. I’ve learned firsthand the power of using the right words when it comes to getting people to respond in a helpful way — even when it seems impossible to the “untrained eye.”
But you don’t need to be a professional copywriter to figure out what words are likely to motivate someone. The truth is, anyone can do it. (If you’ve ever successfully made a lunch date, received special treatment at a store, or gotten someone to do you a favor then you know exactly what I mean.)
In fact, let’s have some fun with this. Can you guess what I said to the Amazon customer service rep that got him to compensate me $100 for the time I wasted trying to download their game?
Drop your best guess in a comment here — I read it all.
I’ll give you a hint: It was just one sentence. And it got them to instantly act in my favor, in spite of the boldness of the request.
I’ll tell you the exact answer tomorrow. And I think it will change the way you think about “persuasion.”
In the meantime, tell me your best guess by posting a comment here.
I promise not to judge — it’ll all be in good fun.
(Flickr Creative Commons Image via Marlon E)